FAQ
Full payment is required prior to processing, proofing and printing all orders. If paying by credit card, when checking out the order through our website, the full amount will be immediately debited. We will not be held responsible for any bank, credit card or overdraft fees incurred for any transaction.
We reserve the right to change the specifications of our printed products at any time. Customers can check our web page for the current specifications when ordering or re-ordering all print jobs. We will not be liable for errors caused by customers not checking print specifications.
To make the proofing process more efficient, we recommend all artwork be uploaded through our website or email.
If you have a specific delivery date, please check our turnaround times before you place the order. We also provide express service. Please contact our Customer Service for further assistance.
Go4Display works to provide accurate product and pricing information, however, pricing or option errors may occur. In the event that a product is listed at an incorrect price or with incorrect information, we will contact you shortly by email. Most importantly, we do require that all jobs must be fully paid before the order is sent to production
Simply enter your promo code at checkout while finalizing the order process. You should able to see any discounts applied to the total price. Note that coupons can only be used once and are subject to our Terms and Conditions.
We accept all major credit cards and payments through PayPal.
Final proof approval is important as it will serve as a signal for us to proceed on your order to print your final artwork. Without approval, no printing will take place. After proof approval confirmation, orders cannot be changed nor cancelled once they are sent into production. The Customer has full responsibility for the accuracy of the final proofs. Go4Display will not take responsibility for errors or mistakes that have been approved by the Customer.
A proof is a trial impression of the printed artwork allowing the customer to confirm the correct image is being printed. The proof will show your design but may not reveal issues relating to transparencies or overprints. A digital PDF proof will be provided for approval with your order. We do not provide any printed samples.
Production will start after we receive your final approval and full payment.
Yes, nothing is printed without receiving your final approval. Usually, we are not able to make any change/corrections after the artwork has been confirmed. However, if your job has not been printed yet, we will correct it for you, but we cannot make any changes if the job has already been printed. Therefore, we recommend you carefully check your proof before you approve it.
You will receive a confirmation email immediately after placing your order. If you do not receive an email within 1 business day of placing your order, send us an email and we will look up the order and place it for you manually.
On receipt of your order and payment, your artwork is downloaded and a soft PDF proof will be created for your approval.
If your artwork is incorrect and a soft PDF proof cannot be created, we will notify you by email and give you instructions on how to revise your artwork.
On approval of your final digital proof, your order is sent to the printing department. Please note that the final approval is your confirmation. Once we receive your approval, it is not possible to change your order, artwork or delivery address for any reason.
If you’d like to cancel an order, please contact us immediately via Go4Display email or LiveChat. Please note that the order cannot be cancelled once it has been sent to the production department.
If you need some assistance in creating a printing file, we can help. You must send us your logo (if necessary). Content such as text and pictures need to be provided. If there are specific requirements for fonts, please provide us the font file. If there are specific requirements for colours, please provide the colour code in CMYK. If possible, please provide us with a design reference or sample. Design includes up to 3 modifications. The design service is charged for each item.
At this time, we are only processing and shipping orders with billing and final destination located in Canada.
For additional information regarding shipping policy, please visit our Shipping Information page.
Unfortunately, we are unable to accept returns. All displays are made to order and final sale.
We ask our customers to not return damaged or defective items, as our return policy does not apply. If your item arrives damaged or defective, please kindly let us know by emailing customer service info@go4display.com for assistance.